Our Policies including Complaints Policy
- Child Protection and Safeguarding
- Data Protection Policy
- Freedom of Information Policy
- Funding Agreement
- Gender Pay Gap Report
- Gifts and Hospitality Policy
- Governance Charter
- Health and Safety Statement of Intent
- Investment Policy
- Modern Slavery Statement
- Pecuniary Interests of Board Members Governors
- Scheme of Financial Delegation
- Staff Privacy Notice
- Student Privacy Notice
- Trade Union Facility Time Statement
- Whistleblowing Policy
Annex 2 – Informal Arrangements
If a parent is concerned about anything to do with any aspect of the school or its organisation they should in the first instance discuss the matter with the school and attempt to resolve the issue amicably BEFORE resorting to follow the formal procedure. In most cases we are confident that we can resolve any concerns or issues by simply talking through them face to face.
The class teacher and other members of staff can deal with many concerns to the satisfaction of the complainant, without needing to deal with it formally. The school values informal meetings and telephone discussions as a way of improving its procedures and relations with parents.
Initially a meeting should be arranged via the school office, with the member of staff concerned, to share the issue. Depending on the circumstances of the complaint, it may be considered appropriate for the Headteacher to discuss it with the complainant as an informal complaint. The school will inform the complainant after understanding the detail. This meeting is held in the spirit of attempting to resolve the matter in an amicable manner. In the unlikely event that the concern is not resolved it should move to the formal stage outlined in the trust complaints policy. Follow the link below.
Head of School: Mrs K Abernethy Telephone: 01926 290330